Refund Policy
What is your return policy at Itsleather.com? We want you to love our products as much as we do. If for any reason your purchase doesn’t meet your expectations, you can return or exchange it within a generous 20-day window from the date of delivery. The item must be in its original, pristine condition with all tags intact.
How do I initiate a return or exchange? To start the return process, please contact our customer service team at info@itsleather.com or call us at [phone number]. Once we receive your return, we will inspect it and process your refund or exchange within 5 business days. You will receive a confirmation email regarding the status of your return.
Is there a timeframe for initiating returns or exchanges? For returns or exchanges, please contact us within 20 days of receiving your order. We are unable to process returns after this period.
What if I receive a defective product or an incorrect item? If you believe you have received a defective item or one that doesn’t match your order, please notify us within 24 hours of delivery. Email us at info@itsleather.com with your order number, photos of the product, and any relevant details. We will work to resolve the issue promptly.
Can I cancel or modify my order? You can request a cancellation within 24 hours of placing your order without any deductions. Cancellations beyond this timeframe may incur a 25% deduction from the total amount paid if the order has already been processed or shipped.
Do you offer refunds? Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed and applied to your original method of payment within 5 business days.
What if I need to exchange for a different size or color? Exchanges are subject to availability. Please contact us to confirm the availability of the desired size or color before initiating the exchange process.
Do you accept returns for customized items? Customized items made upon specific request cannot be returned unless they are defective or do not match your order specifications.
Is shipping free for returns? Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
How secure is shopping online with Itsleather.com? We prioritize the security of your online transactions and utilize Secure Socket Layer (SSL) encryption to protect your personal information.
FOR MORE INFORMATION:-
Trade Name: itsleather
Phone Number: +44 7849 371293
Business Mail: support@itsleather.com
Address: