FAQ's
Contact Us
Trade Name: ITS LEATHER
Support: 24/7
Business Timings: Mon-Fri (9:00 AM - 4:00 PM)
Phone: +44 7849 371293
Email: support@itsleather.com
Address: 124 City Road, London, EC1V 2NX, UK
Frequently Asked Questions
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders and save shipping details.
How can I track my order?
You'll receive an email with a tracking link to monitor your package in real-time.
Can I change my order after placing it?
Refer to our order modification policy for details on changes and cancellations.
Do you offer free shipping?
Yes, free shipping to the USA, UK, Canada, and Australia within 8-10 business days.
What if I don't receive my order details?
Contact our customer service or check our return and exchange policy.
Can I exchange for a different item?
See our exchange and return guidelines for information on exchanges.
What payment methods do you accept?
Major credit cards, Shop Pay, GPay, and PayPal.
Is ordering online secure?
Yes, we use SSL encryption to protect transactions.
How can I redeem a coupon code?
Enter your code at checkout. Codes can't be applied post-purchase.
Do you offer gift cards?
Not at the moment. Stay tuned for updates.
Can I customize a leather jacket?
Yes, explore our styles and sizes, or contact us for customization details.
What types of leather are used?
We use full-grain and top-grain leather for durability and beauty.
How do I care for my leather jacket?
Condition regularly and clean with a damp cloth. Avoid harsh chemicals.
What’s the difference between genuine and faux leather?
Genuine leather is durable and ages well; faux leather is synthetic and less durable.
How should a leather jacket fit?
It should fit comfortably in the shoulders and reach your wrists. Use our size guide for measurements.
Are leather jackets sustainable?
We source sustainably and partner with eco-friendly tanneries. Our jackets are designed to last.